BASIX support materials
A range of support options are available to help you understand and use BASIX.
Guides and resources
To help applicants, councils and certifiers use the BASIX service and understand the policy, we have compiled a range of resources.
- Quick Reference Guides (applicants) – select the drop-down arrow within the ‘BASIX’ box under the heading ‘Our Applicant services’
- Comprehensive guide to BASIX - an overview of what BASIX is and how it works
- Sustainable Buildings SEPP | Planning – policy overview and resources
- Materials index help note – includes detailed information about the new materials index
- Walls and glazing calculator – resource for download to help you determine areas to enter into materials index
- Increased BASIX energy and thermal performance standards calculator – shows previous and current energy and thermal performance standards for different postcodes and building types
For councils and certifiers seeking instructions on how to issue a BASIX Completion Receipt, go to your Knowledge Management section in the Planning Portal and refer to the Post-Consent Certificate guides.
Planning Portal ‘frequently asked questions’
Many common questions about the BASIX tool are covered within the NSW Planning Portal frequently asked questions hub. Check the relevant sections there to see if your question has been answered before contacting customer support.
Contact us
If you require further assistance, please contact our support team:
- phone ServiceNSW on 1300 650 908
- email [email protected] and include the following information to help the team process this request quickly:
- subject line to include one of the following categories: Technical issue / BASIX certificate / BASIX completion receipt / V3 application / Policy query[DK1] [LB2]
- email address of the NSW Planning Portal user account
- project name and/or address
- BASIX application or certificate reference number
- description of the issue.
Note: Due to the large volume of enquiries, we might take a little longer to respond than usual. If you have already raised a customer support enquiry, we ask that you do not raise a duplicate ticket for the same matter. When an update is available or the matter is resolved, you will be notified.