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Support

Help, Support and Training

Training courses and guides, assistance, contact and frequently asked questions.

The ePlanning team is committed to supporting users of the NSW Planning Portal. We’ve provided a number of options for you to find more information and to contact us.

Applicant Resources

How-to or quick reference guides and other resources designed to assist applicants and developers using the NSW Planning Portal.

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Agency Resources

Quick reference guides and resources for each of the services used by statutory agencies.

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Council Resources

Quick reference guides and resources for each of the services designed to assist council staff.

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Certifier Resources

Quick reference guides and resources for each of the services designed to assist independent and council certifiers.

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TAFE NSW Training Module

People in the construction and building industry looking to learn more about the NSW Planning Portal and ePlanning Digital Services can enrol in the relevant TAFE NSW training course.

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Contact our team

Contact our support team via phone or email.

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FAQs

You can find all frequently asked questions for the NSW Planning Portal here.

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Information and Training Sessions

The ePlanning Training Team facilitates information sessions for Councils and State Agencies who require assistance using the ePlanning Digital Services.

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