The NSW Government endeavours to make the NSW Planning Portal as accessible as possible.
To assist you in your NSW Planning Portal journey, we have compiled a series of frequently asked questions.
Managing your NSW Planning Portal account
View tips to help you create and manage your NSW Planning Portal account
read moreSubmitting an application
View assistance on submitting an application via a NSW Planning Portal digital service
read moreManaging an application
View assistance on managing an application including withdrawing, cancelling or tracking an application
read moreTechnical solutions (Troubleshooting)
View troubleshooting guidance prior to contacting customer support
read moreMore information
If your query is about the short-term rental accommodation register, please view our range of support materials.
If your query was not addressed in the Frequently Asked Questions above, please view our range of quick reference guides or contact us for additional support.