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Help and Resources

Submit an enquiry

Use the form below to submit an enquiry to the department.


Our street address is: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150.

Our postal address is: Department of Planning, Housing and Infrastructure Locked Bag 5022, Parramatta NSW 2124.

Contact us by phone

For enquiries and general feedback that relate to the Department of Planning and Environment please contact ServiceNSW on 1300 305 695. To submit an enquiry online, please use the below form.

Contact us online

Use the online form below for enquiries.

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Media enquiries 

All media queries should be directed to the department’s media unit.  Email [email protected]

Major Projects Development Complaints 

To lodge a complaint regarding a State Significant Development or State Significant Infrastructure, please submit an email to [email protected] with as much information regarding your complaint as possible. 

Information could include:

  • your name
  • your best contact number/email (for follow up and additional information gathering)
  • the project name (or location, if the project name is not known)
  • the project consent/approval number (if known)
  • details regarding the complaint itself
  • whether the complaint has been made directly to the project
  • whether the complaint has been reported to any other government agency
  • whether you would like to be contacted regarding additional information or feedback

 A member of the Compliance Team will review the information provided and contact you (if requested) to provide feedback or gather additional information regarding your complaint.


Last updated: 09/01/2024