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Help and Resources


We aim to make our website accessible to all people including those with disabilities or restricted internet access.

We have developed this website to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features. By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.

We strive to comply with W3C's Web Content Accessibility Guidelines.

At times, we publish documents and publications received from third parties. These third party documents may not adhere to the standards followed by the department.

NSW Planning Portal Spatial viewer accessibility 

The department wants to make its information and services available to the general public that use our services.  

Due to the highly visual nature of the NSW Planning Portal Spatial viewer, it currently does not comply to WCAG 2.0 AA guidelines used by the Department. 

People with disabilities

You can increase or decrease the size of entire webpage by holding the Ctrl key and rolling the scroll wheel of the mouse forward. Rolling the scroll wheel backward will reduce the page size back again.

If you are browsing the website with a screen reader and find information in PDF format that you can not access please contact us for assistance.

People with restricted internet access

We want to keep the size of all PDF documents on the website below 10 megabytes. However this may not always be possible in all cases. For example: large development proposals, or documents containing large images or maps.

Assistance using the NSW Planning Portal

If you require assistance using the NSW Planning Portal, and you were unable to find the answer within the Help and Support section, or contact us via our online form.

Contact us

Language Assistance

If you need help to translate this page in a language other than English, you can access a translating and interpreting service.

Call 13 14 50 and ask for an interpreter in your language and request to be connected to 1300 305 695. Local call cost from fixed phones. Calls from mobiles will be charged at applicable rates.

Speech to Speech Relay

For Speak and Listen (Speech-to-Speech Relay), please call 1300 555 727 or use the National Relay Service.

Contact us

If you would like to contact the department, please use this online form

Last updated: 14/12/2023