1. Create a shortlist
Consider creating a set of criteria that will help you focus your research to find the right builder. You may want to search for builders in particular locations, check whether they offer designs that match your home vision, and if they offer packages that fit your budget.
You can also:
- research companies through ASIC and ABN searches
- check whether they have an iCIRT rating
- check the NSW Fair Trading complaints register.
Most reputable builders have websites, and you can also speak with family and friends that have gone through the process to get their advice.
2. Check licences
Once you have a shortlist of builders, you should always check if they have a valid contractor licence at Service NSW. If you cannot find it, contact Fair Trading to confirm that the company holds a contractor licence.
By law, all contractors must show their licence number on all advertising, stationery and signage. Make sure you complete this step before you engage the company to avoid contracting unqualified builders. If you hire an unqualified builder, you may face limitations when trying to resolve any defects or incomplete work.
3. Check home building compensation cover
All builders require home building compensation cover for work over $20,000 including GST. This cover helps homeowners if the builder is unable to complete work or fix defects because of insolvency, death, disappearance or licence suspension. If the public register shows the builder is limited to contracts under $20,000, they are not eligible to do the work.
4. Check examples of work
Before deciding on your builder, view examples of their past and current work. You can organise a tour of current exhibition homes at display villages or visit previous build sites and suburbs to get a better sense of the build quality.
You can also ask to speak to previous customers about their experience with the builder or read online reviews to understand their reputation.