Assistance using the Planning Portal
If you require assistance using the Planning Portal, and you were unable to find the answer within the Help and Support section, contact ServiceNSW for assistance.
Call 1300 305 695 or email firstname.lastname@example.org.
All media queries should be directed to the Department’s media unit. Call (02) 9274 6128 or email email@example.com .
Making a Complaint
If you would like to make a complaint about the Planning Portal to the Department of Planning and Environment, please view the complaint process on the Department’s website.