Skip to main content

Help and Resources

Submit an enquiry

Use the form below to submit an enquiry to the department.

The Customer support team will not be available from Friday 29 March until the start of business on 02 April 2024, for the Easter holidays (29 March and 01 April 2024). 

For general enquiries and feedback that relate to the Department of Planning, Housing and Infrastructure, please contact us at [email protected] 

For NSW Planning Portal enquiries – We encourage you to review available support materials prior to contacting the Customer Service Team.

Note: Councils, certifiers and other state agencies will also have office closures at this time.  As a result there may be some delays processing your application.  The status of your application can be viewed on the NSW Planning Portal dashboard.

Address

Our street address is: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150.

Our postal address is: Department of Planning, Housing and Infrastructure Locked Bag 5022, Parramatta NSW 2124.

Contact us by phone

For enquiries and general feedback that relate to the Department of Planning, Housing and Infrastructure please contact ServiceNSW on 1300 305 695. To submit an enquiry online, please use the below form.

Contact us online

Use the online form below for enquiries.

Fields marked with an asterisk (*) are mandatory.

Contact us

For the attachment/s size exceeds 10MB please provide the shared link/s in the Description field
Unlimited number of files can be uploaded to this field.
10 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, jpg, jpeg, png, zip.
Yes, I have read and agree to the Department's Privacy Policy
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Media enquiries 

All media queries should be directed to the department’s media unit.  Email [email protected]

Major Projects Development Complaints 

To lodge a complaint regarding a State Significant Development or State Significant Infrastructure, please submit an email to [email protected] with as much information regarding your complaint as possible. 

Information could include:

  • your name
  • your best contact number/email (for follow up and additional information gathering)
  • the project name (or location, if the project name is not known)
  • the project consent/approval number (if known)
  • details regarding the complaint itself
  • whether the complaint has been made directly to the project
  • whether the complaint has been reported to any other government agency
  • whether you would like to be contacted regarding additional information or feedback

 A member of the Compliance Team will review the information provided and contact you (if requested) to provide feedback or gather additional information regarding your complaint.

 

Last updated: 27/03/2024