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Contact BASIX


Contact BASIX

If you require assistance using the BASIX tool, and you were unable to find the answer within the How To and FAQsection, contact ServiceNSW for assistance.

We have upgraded the BASIX site to better deliver information and simplify the way you access the BASIX tool.

Need help? If your query is not answered by one of the FAQs, please contact ServiceNSW on 1300 305 695 for assistance or email

Alternatively, you can get in touch with us via NSW Planning Portal’s Support page.